Customer Self-service
Growth Through Partnerships
Our core focus is to add value in the lives of both our staff members and customers. Customer-centricity and our global network are a few of the many reasons why Metallonix Refinery offers high quality services and efficiency to consistently meet each customer’s unique needs.
Who We Bring Value Change To:
At Metallonix Refinery, we aim to align with key players to unlock immense value change. We strive to treat our miners and employees with integrity, honesty and provide a safe working environment. Our price offering to our customers is accurate and fair, and we’re driven to continue creating value change from our local to international regulators and governments.
Applications
The requirements and procedure to initiate an application to trade with Metallonix Refinery are listed below:
- Metallonix Refinery is primarily a gold and silver refinery and while deposits may contain base metals and platinum group metals, these other metals will not be paid for.
- Metallonix Refinery acts as an agent only and never takes ownership of any metal. Metal will be refined or smelted and sold or swapped into the bullion market on the customer’s behalf.
- Metallonix Refinery only transacts on a principal-to-principal basis and does not transact through intermediaries or third parties.
- Potential customers need to have relevant permissions and permits before we will consider sourcing gold from them.
- Metallonix Refinery will only contemplate refining and smelting transactions with customers from countries which are:
- not subject to international embargoes or sanctions and not deemed to be the origin of conflict minerals or a corridor for the trans-border movement of such minerals. Please refer to the following:
- OECD Due Diligence Guidance for Responsible Supply Chains of Minerals from Conflict Affected and High Risk Areas (Supplement on Gold)
- LBMA Responsible Gold and Silver Guidance.
- Metallonix Refinery will only transact in terms of a formal signed agreement with the OWNER of the gold. The owner of the gold must be a registered company; an individual cannot register in his/her private capacity.
- In addition, for scrap customers and refiners we require independent verification of their responsible gold and silver compliance.
Applications
Responsible gold and silver requirements:
- Independent Audit to confirm the following: Policies, Procedures and Processes must be established to ensure that a Depositor can conform to Responsible Gold and Silver Principles. Typically, this audit will ensure that the Depositor conforms to the “5-Step” process outlined in the OECD due diligence guidance, which forms the basis of the LBMA’s Responsible Gold and Silver Guidance and the Responsible Jewellery Council’s certification process.
- Chain of Custody Audit – Material deposited at Metallonix Refinery must be of known provenance. Systems must be established to enable an independent 3rd party to verify all stages of processing in order to provide assurance on the veracity of deposited material.
If the above criteria, and those listed on our enquire to trade forms are met, and the customer wishes to gain further information with regard to Metallonix Refinery’s requirements, kindly complete the Pre-KYC form and return to a Sourcing representative.
Metallonix Refinery welcomes feedback from our clients as part of our constant drive toward improving customer service.
If you have any feedback for us, whether positive or negative, please click on the link below to complete the email form:
Customer Feedback
Procurement
Our suppliers are asked to subscribe to the following Code of Conduct:
- Metallonix Refinery – Supplier Code of Conduct
Useful Links
Regulators / Permits
Product Web Sites - Minted Products
Associated Companies - Gold Zone
Coin Dealers
Gold Mining Partners
International Gold Organisations and Exchanges
Glossary Of Terms
A
B
C
D
E
F
G
H
I
J
K
L
M
N
O
P
W
V
ALLOY – A solid mixture of two or more chemical elements, including at least one metal. In the case of gold, it is mixed with a baser metal or metals to lower the purity, influence the colour or add durability.
ANODE – Generally refers to impure copper cast into a special shape for incorporating into an electrolytic refinery for the final purification process.
ASSAY – The testing of gold or silver to determine its fineness or purity.
ASSAY MARK – The stamp by an assayer on a bar or piece of precious metal to guarantee its fineness.
FAQs
Gold and Silver Sales
- Metallonix Refinery will only transact with a registered company that is in possession of a valid Jewellers’ Permit/Works Recovery license. Metallonix Refinery does not transact with individuals in their private capacity.
- Metallonix Refinery can assist with specific products relevant to the jewellery and dental manufacturing industry, such as granules, plate, wire, solder paste etc.
- Before new customers can purchase from our retail range of value-added products, a Application to Trade Form is to be completed and returned, with the relevant documents for security screening, to the email address provided on the form.
- Orders of 50gms and less will be levied with a small administration fee
- In regard to gold bullion bars, Metallonix Refinery is not able to supply these as we act as agent for selected gold producers in the refining, marketing and sale of their gold production. In so doing, we have liaison arrangements with members of the London Bullion Market Association (LBMA) for the sale and distribution of their products.
- Should Metallonix Refinery not be in a position to assist with your needs, please contact any of the LBMA members on lbma.org/members
- Metallonix Refinery only transacts on a principal-to-principal basis and does not transact through intermediaries. Please put your client in direct contact with us.
- Metallonix Refinery publishes two daily retail sales price lists, including an am price fix and a pm price fix. A history of the daily price lists is also available. See Customer Zone > Retail Sales Pricing
- No – gold mines do not sell finished product. The gold needs to be refined before sale, and in Israel, this is done by Metallonix Refinery. Metallonix Refinery then markets and sells the gold to the London Bullion Market Association in London which in turn has members who sell physical gold to the public.
- For ease of reference, we have listed the details of the three parties that you should approach for purchasing gold.
- Metallonix Refinery, Israel (see the questions above on purchasing gold)
- London Bullion Market Association
- LBMA members
- Metallonix Refinery does not supply gold dust. Please see the first question on this page regarding the sales of gold product for jewellers.
- Metallonix Refinery does not sell gold bullion bars. Please see the second question on this page regarding gold bars.
- In addition, please note that Metallonix Refinery sources gold in various forms from across the region and internationally – sources that are known to Metallonix Refinery and have been approved by the company. Gold is analogous to currency and for this reason Metallonix Refinery does not take any criminal or money laundering risks in any of its transactions.
- Metallonix Refinery has been in business for over 90 years and has developed long-standing relationships with customers that are stringently and continuously checked for legal and company references in order to comply with all Anti-Money Laundering (AML) regulations purposes.
- Metallonix Refinery does not transact at any discount to the London market and in fact its gold products are offered at significant premiums to the London market.
- In the case where a company is approved as a purchaser for retail sales after a stringent background check, goods will only be dispatched after cleared funds have been credited to Metallonix Refinery’s nominated bank account.
- Metallonix Refinery does not carry large stock of silver, and our obligation is to fulfill international orders as a first priority
- It is no longer regulation to be in possession of a precious metals permit for the purchase of silver, but Metallonix Refinery requires you to be a registered company (an individual cannot register in a private capacity).
- Orders of 50gms and less will be levied with a small administration fee
- Before new customers can purchase from our retail range of value-added products, an Application to Trade form is to be completed and returned with the relevant documents for security screening. This application form can be requested from our CRM (see Contact Us for details)
- All Metallonix Refinery gold is responsible gold which follows the ‘Chain of Custody’ requirements consistent with the Organisation of Economic Co-operation and Development (OECD) Due Diligence Guidance for Responsible Supply Chains of Minerals from Conflict Affected and High Risk Areas. It further complies with the London Bullion Market Association (LBMA) Responsible Gold Guidance and the World Gold Council certification of ‘Conflict-Free’ gold.
- Certified gold adds one dimension to the requirements of responsible gold by guaranteeing that the gold was also mined with respect to the environment and not recycled from scrap or other secondary, untraceable sources as well as that the chain of custody through refining was traceable.
- The MetallonixPure® mark has been introduced by Metallonix Refinery as an iconic symbol that not only guarantees responsibility from mine to retail, but also exceptional fineness and craftsmanship. The following codes are used: EC – Excellent Craftsmanship, AF – Absolute Fineness, CF – Conflict Free, VM – Virgin Metal, CD – Contributes to Development.
- As a reminder Metallonix Refinery will not respond either by reply e-mail or other communication to any agent, middle man, or third party on requests for information or process any applications to trade for an agent on his or his customers behalf even where a fee to process has been paid. Metallonix Refinery only deals with principles in the deposit or purchase of precious metals products. Agents who require information to enable you to inform customers of your own, are advised to have such parties approach Metallonix Refinery directly.
- Metallonix Refinery does sell au proof wire (32gm). However, you need to be in possession of a valid permit from the relevant Precious Metals Authority. You will need to request an Application to Trade form, which can be requested from our CRM (see Contact Us for details). The whole application process takes about 4 weeks and there is an application fee (excluding VAT).
Other Metal Sales
- No, Metallonix Refinery is a gold and silver You would need to contact a specialist PGM refiner for information on PGMs.
Gold Depositors
- No, Metallonix Refinery is a gold and silver You would need to contact a specialist PGM refiner for information on PGMs.
Payment Options
Metallonix Refinery is required to adequately apply AML (Anti-Money Laundering) requirements throughout all its transactions, especially as this relates to the potential of money laundering using precious metals as a conduit. The following payment methods are accepted:
- Bank Wire Transfer (SWIFT) – preferred method for international and local transactions.
- Credit Card – accepted for eligible retail purchases.
- Bank Cheque – accepted subject to clearance confirmation.
- Cash – accepted only for small retail transactions in compliance with AML thresholds.
- Cryptocurrency – accepted for eligible transactions; please contact us for details.
All transactions are subject to AML screening and compliance checks.
- No, Metallonix Refinery does not give any discounts.
Gold Coins & Minted Products
- Metallonix Refinery distributes its range of minted gold and silver coins and bars through authorised and approved dealers — both locally and internationally.
- Minted products are priced based on the gold or silver content of the coin or bar, plus a small premium to cover manufacturing and distribution costs.
- Gold coins are generally not subject to VAT due to their investment-grade status, whereas silver coins may be subject to VAT depending on applicable legislation.
- Dealers wishing to carry Metallonix Refinery minted products must complete an Application to Trade Form, to be returned with the relevant documents for security screening to the email address provided on the form.
- Investment-grade gold coins generally do not carry a face value. Their value is based on the fine gold content as priced on the London Bullion Market. Silver coins may carry a nominal face value depending on their classification as legal tender.
- Metallonix Refinery distributes its minted coin and bar range through authorised and approved International Dealers: Coins and Minted Bars.
- Gold bars are categorised as unwrought gold under Israeli precious metals legislation. Export of precious metals from Israel may be subject to regulatory approval. Please contact us or consult the relevant customs authority for up-to-date export procedures before travel.
Tours and Projects
- Depending on the nature of the project, there is a wide variety of material available on this site. Information on the mining industry generally can also be found on the website of the Israeli Mining Association and those of our shareholders – click here for links to other relevant websites.
- Due to safety and security concerns, no public tours are allowed through the refinery. In certain circumstances, such as visting VIPs from other countries, management may approve strictly supervised tours through the refinery.
- Metallonix Refinery can arrange for a quotation through its specialist minting suppliers. Please contact us directly to discuss your requirements for replica or custom gold bars.
Regulations
- Israeli precious metals legislation provides for the acquisition, possession, smelting, refining, beneficiation, use and disposal of precious metals in Israel. Metallonix Refinery's refining licence is issued under the applicable Israeli regulatory framework. Please contact us for further regulatory information.
Gold and Silver Sales
Other Metal Sales
Gold Depositors
Payment Options
Gold Coins & Minted Products
Tours and Projects
Regulations
- Metallonix Refinery will only transact with a registered company that is in possession of a valid Jewellers’ Permit/Works Recovery license. Metallonix Refinery does not transact with individuals in their private capacity.
- Metallonix Refinery can assist with specific products relevant to the jewellery and dental manufacturing industry, such as granules, plate, wire, solder paste etc.
- Before new customers can purchase from our retail range of value-added products, a Application to Trade Form is to be completed and returned, with the relevant documents for security screening, to the email address provided on the form.
- Orders of 50gms and less will be levied with a small administration fee
- In regard to gold bullion bars, Metallonix Refinery is not able to supply these as we act as agent for selected gold producers in the refining, marketing and sale of their gold production. In so doing, we have liaison arrangements with members of the London Bullion Market Association (LBMA) for the sale and distribution of their products.
- Should Metallonix Refinery not be in a position to assist with your needs, please contact any of the LBMA members on lbma.org/members
- Metallonix Refinery only transacts on a principal-to-principal basis and does not transact through intermediaries. Please put your client in direct contact with us.
- Metallonix Refinery publishes two daily retail sales price lists, including an am price fix and a pm price fix. A history of the daily price lists is also available. See Customer Zone > Retail Sales Pricing
- No – gold mines do not sell finished product. The gold needs to be refined before sale, and in Israel, this is done by Metallonix Refinery. Metallonix Refinery then markets and sells the gold to the London Bullion Market Association in London which in turn has members who sell physical gold to the public.
- For ease of reference, we have listed the details of the three parties that you should approach for purchasing gold.
- Metallonix Refinery, Israel (see the questions above on purchasing gold)
- London Bullion Market Association
- LBMA members
- Metallonix Refinery does not supply gold dust. Please see the first question on this page regarding the sales of gold product for jewellers.
- Metallonix Refinery does not sell gold bullion bars. Please see the second question on this page regarding gold bars.
- In addition, please note that Metallonix Refinery sources gold in various forms from across the region and internationally – sources that are known to Metallonix Refinery and have been approved by the company. Gold is analogous to currency and for this reason Metallonix Refinery does not take any criminal or money laundering risks in any of its transactions.
- Metallonix Refinery has been in business for over 90 years and has developed long-standing relationships with customers that are stringently and continuously checked for legal and company references in order to comply with all Anti-Money Laundering (AML) regulations purposes.
- Metallonix Refinery does not transact at any discount to the London market and in fact its gold products are offered at significant premiums to the London market.
- In the case where a company is approved as a purchaser for retail sales after a stringent background check, goods will only be dispatched after cleared funds have been credited to Metallonix Refinery’s nominated bank account.
- Metallonix Refinery does not carry large stock of silver, and our obligation is to fulfill international orders as a first priority
- It is no longer regulation to be in possession of a precious metals permit for the purchase of silver, but Metallonix Refinery requires you to be a registered company (an individual cannot register in a private capacity).
- Orders of 50gms and less will be levied with a small administration fee
- Before new customers can purchase from our retail range of value-added products, an Application to Trade form is to be completed and returned with the relevant documents for security screening. This application form can be requested from our CRM (see Contact Us for details)
- All Metallonix Refinery gold is responsible gold which follows the ‘Chain of Custody’ requirements consistent with the Organisation of Economic Co-operation and Development (OECD) Due Diligence Guidance for Responsible Supply Chains of Minerals from Conflict Affected and High Risk Areas. It further complies with the London Bullion Market Association (LBMA) Responsible Gold Guidance and the World Gold Council certification of ‘Conflict-Free’ gold.
- Certified gold adds one dimension to the requirements of responsible gold by guaranteeing that the gold was also mined with respect to the environment and not recycled from scrap or other secondary, untraceable sources as well as that the chain of custody through refining was traceable.
- The MetallonixPure® mark has been introduced by Metallonix Refinery as an iconic symbol that not only guarantees responsibility from mine to retail, but also exceptional fineness and craftsmanship. The following codes are used: EC – Excellent Craftsmanship, AF – Absolute Fineness, CF – Conflict Free, VM – Virgin Metal, CD – Contributes to Development.
- As a reminder Metallonix Refinery will not respond either by reply e-mail or other communication to any agent, middle man, or third party on requests for information or process any applications to trade for an agent on his or his customers behalf even where a fee to process has been paid. Metallonix Refinery only deals with principles in the deposit or purchase of precious metals products. Agents who require information to enable you to inform customers of your own, are advised to have such parties approach Metallonix Refinery directly.
- Metallonix Refinery does sell au proof wire (32gm). However, you need to be in possession of a valid permit from the relevant Precious Metals Authority. You will need to request an Application to Trade form, which can be requested from our CRM (see Contact Us for details). The whole application process takes about 4 weeks and there is an application fee (excluding VAT).